On October 14th 2017, at the AMSAT-UK International Space Colloquium in Milton Keynes, Kenneth Ransom N5VHO told about all aspects of his job. He explains what goes into scheduling an ARISS school contact and told about his experiences, his daily struggle, to be able to realize requested ARISS contacts.
It is an interesting lecture, she takes 45 minutes, there are a few technical problems with the microphone, but Kenneth solves that practically.
Questions are plentiful, Kenneth repeats the question and gives a clear answer. View it until the end of the lecture.